Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
 
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
Contact Us
About Us

FREQUENTLY ASKED QUESTIONS

Ordering & Shopping

How do i place an order?

You can place orders in several convenient ways:

Online: Browse our website at americanskidsteer.online and add items to your cart.
during business hours.
Email: Send your order details to contact@americanskidsteer.store.

Do i need an account to make a purchase?

You can checkout as a guest, but creating an account gives you added benefits:

  • Track orders and view your purchase history
  • Save shipping addresses and payment methods
  • Receive exclusive offers and promotions
  • Enjoy faster checkout on future purchases
Can i modify or cancel my order after placing it ?

Before processing: Contact us immediately   contact@americanskidsteer.store.

After processing: Orders cannot be modified, but our return policy allows exchanges within 30 days.

How do I know if a product is in stock?
  • We’ll notify you immediately if an ordered item is unavailable.
  • You can choose to wait for restock (we’ll provide estimated dates).
  • We can suggest comparable alternatives.
  • Full refunds available if no suitable alternatives exist.

Shipping and Delivery

What types of tools do you sell?

We specialize in:

  • Indoor tools: Power tools, hand tools, electrical supplies, plumbing tools
  • Outdoor equipment: Lawn mowers, trimmers, chain saws, garden tools
  • Professional tools: Commercial-grade equipment for contractors

Safety equipment: Protective gear and workplace safety tools

Do you sell both professional and consumer-grade tools?

Yes! We carry:

  • Professional/commercial grade for contractors and heavy use
  • Consumer grade for homeowners and DIY projects
  • Industrial equipment for specialized applications
  • We’ll help you choose the right grade for your needs
Can you help me choose the right tool for my project?

Absolutely! Our experts can help with:

  • Product recommendations tailored to your needs

  • Technical specifications and compatibility questions

  • Usage guidance and safety tips

  • Project planning and tool requirement

📧 Email contact@americanskidsteer.store

Do you carry replacement parts and accessories?
  • Yes, we stock:
    • Replacement parts for major tool brands
    • Accessories and attachments
    • Consumables like blades, bits, and filters
    • Safety equipment and protective gear
    • Special order available for items not in stock
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How much does shipping cost?
  • Free shipping available on all site-wide orders (unless otherwise noted at checkout).
How long will my order take to arrive?

  • Orders ship within 1–2 business days via USPS or FedEx. Delivery within the US typically takes 3–5 business days for standard service.

    Once your order is confirmed, our team prepares your tools and equipment for shipment (1–2 business days). We fulfill orders Monday through Saturday.

    After handoff to the carrier, delivery generally takes 2–3 business days for expedited shipping.

Do you ship to my location?

  • We ship to all 50 US states and united Kingdom. Additional charges may apply for:

    • Alaska and Hawaii
How can I track my order?
    • Tracking information is emailed automatically once your order ships.
    • Check your order status anytime on our website.
    • Track directly through USPS or FedEx websites.
What if my package is damaged or missing?
    • Damaged packages: Report immediately upon delivery with photos.
    • Missing packages: Contact us within 48 hours of expected delivery.
    • Wrong items: Contact us within 5 days of delivery.
    • We’ll resolve the issue quickly with replacement or refund.
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What Is Your Return Policy?

What is your return policy?
  • 30-day return window from delivery date.
  • Items must be unused and in original packaging.
  • Return authorization required (contact us first).
  • Customer pays return shipping unless item is defective.
Which items cannot be returned?
  • Custom or special-order tools
  • Used consumable items (batteries, oils, filters)
  • Items damaged by misuse or normal wear
  • Electrical items that have been installed
  • Items without original packaging
How do i start a return?

Contact us at contact@americanskidsteer.online 
Provide your order number and reason for return.
Receive a Return Authorization (RA) number from our team.
Pack the item securely (include all accessories/original packaging) and write the RA number inside the box and on the label if requested.
Ship the package to our returns address:

American Skid Steer — Returns
2522 South Malt Avenue
Commerce, OR 90040
United States

Use a trackable shipping method and keep your receipt.

When will I receive my refund?
  • Processing time: 5–10 business days after we receive your return.
  • Refund method: Original payment method.
  • Credit cards: May take 1–2 additional billing cycles to appear.
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Contact and Support

How can I contact American Skid Steer?
What information should I have ready when calling?
  • For faster service, have ready:
    • Order number (for order-related questions)
    • Product model numbers (for technical questions)
    • Account information (for wholesale customers)

    Specific questions or issues you’re experiencing

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How quickly do you respond to emails?
  • Standard support: Response within 24 hours on business days
  • Wholesale inquiries: Response within 24–48 hours
  • Warranty claims: Response within 24 hours
Still Have Questions?